Handling Telephone and Phone Message

Handling Telephone

Ada beberapa ungkapan yang dipakai dalam handling telephone. Perhatikan idioms dan ungkapan yang tercetak tebal

Important Phrases

There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:

Making a phone Call ( Formal)

• Operator: Hello, Frank and Brothers, How can I help you?
• Peter: This is Peter Jackson. Can I have extension 3421?
• Operator: Certainly, hold on a minute, I'll put you through the office...
• Frank: Bob Peterson's office, Frank speaking.
• Peter: This is Peter Jackson calling, is Bob in?
• Frank: I'm afraid he's out at the moment. Can I take a message?
• Peter: Yes, Could you ask him to call me at 2.p.m . I need to talk to him about the Nuovo line, it's urgent.
• Frank: Could you repeat the number please?
• Peter: Yes, that's 024 845671 , and this is Peter Jackson.
• Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
• Peter: Thanks, bye.
• Frank: Bye.

Ungkapan dan idioms yang biasa dipakai saat handling telephone

Hello,

How can I help you?

Can I have extension 3421?

hold on a minute

Frank speaking.

Can I take a message?

Could you repeat the number please?

Asap ( as soon as possible)

Nah, sekarang ayo berkhayal Guys and Dears,

Bayangkan kamu seorang bos dari perusahaan minyak. Kamu ingin menelepon kolega kamu lewat telepon kantornya. Sayangnya kolega yang akan kamu temui sedang ada acara di luar. Apa yang akan kamu lakukan Guys n Dears?

Titip Pesan.

Yap, betul sekali itu yang biasa orang lakukan.

Now Guys and Dears, lets check the dialogue out tentang bagaimana handling telephone dan ungkapan titip pesan secara benar.

Dialog

Secretary         : Good morning. Gama Corporation. Can I help you?

Caller               : Good morning. May I speak to Mr Fahrur Assegaf, please?

Secretary         : Who’s speaking, please?

Caller               : This is Apryan Siregar of Horasindo Oil Company.

Secretary         : I beg your pardon, Sir. Could you spell your first name, please?

Caller               : Alfa-Papa-Romeo-Yankee-Alfa-November. That’s APRYAN.

Secretary         : Thank you, Mr Apryan Siregar. Just a moment, please.

Caller               : All right.

Secretary         : I’m sorry, Sir. Mr Assegaf is in a meeting with the Board now.

Caller               : That’s OK! He is the Headboard. Can I leave a message?

Secretary         : With pleasure, Sir.

Caller               : Please tell him to call me back at 1 p.m. today.

Secretary         : Right, Sir. Could I have your phone number, please?

Caller               : Sure. +62-817-410-4496. Have you got that?

Secretary         : Yes, Sir. +62-817-410-4496. Anything else, Sir?

Caller               : Is Mr Rahmat, his assistant, in?

Secretary         : I’m sorry, Sir. He is attending a seminar in Ogan Hotel. Could I take your message, Sir?

Caller               : Emm…please tell him that I’ll come to see him at 9 tomorrow morning.

Secretary         : Right, Sir. I’ll give your message.

Caller               : OK. Thank you for your help. Goodbye.

Secretary         : You’re welcome, Sir. Goodbye.

Bisakah kamu temukan manakah ungkapan menitipkan pesan?

That’s right. Ada dua contoh ungkapan untuk menitipkan pesan. Ungkapan tersebut yaitu:

Can I leave a message?

Could I take your message, Sir?

Reading comprehension.

Read and answer the questions!

Cek seberapa pemahaman kamu tentang text di atas dengan menjawab pertanyaan di bawah ini!

1. Who is the caller? (The caller is Mr Apryan Siregar.)

2. Whom does he want to speak to?........................................................

3. What does the secretary say to know who is calling? ……………………………

4. What does she say to clarify the caller’s name?...................................................

5. How does the caller spell his name?................................................................................

6.What does he say when he wants to leave a message?.........................................................

7.What does the caller want Mr Assegaf to do?.......................................................................

8. What is his message to Mr Rahmat?.................................................

9. What does the secretary say to know the caller’s phone number?..................

10.What does she say to end the conversation?.......

Lihat juga   soal tentang Handling Telephone and Phone Message

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Author : ngepost

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